We recognise the value of complaints in providing feedback on
our services and on the quality of the independent healthcare
services we regulate.
Complaints can also allow us to give an explanation where there
has been an omission or misunderstanding. They are a way for
us to learn and improve.
Complaints about our services
We would like to hear from you if you are not satisfied with the
service we have provided.
Complaints about independent healthcare services
We can also handle complaints about services provided
by the independent healthcare providers we regulate.
We have also produced a document which sets out in greater
detail our policy for managing complaints and the separate
procedures we will use for investigating complaints relating to
ourselves and for complaints relating to independent healthcare
Executive Business Manager
Contact: Gyle Square,