We welcome any feedback, comments, complaints or
concerns about our work, as they are an important way of
identifying the perspective of those we serve and improving
satisfaction with the services we provide.
We can only deal with comments and complaints
about us, and the independent healthcare services which we
regulate, not NHSScotland services.
If you’d like to make a complaint about your
treatment or access to healthcare, you should make this
directly to the local health board concerned or GP surgery
Complaints about Healthcare Improvement Scotland
In the first instance we encourage individuals
to discuss feedback, comments, concerns or complaints with the
staff most closely involved so that where possible, issues can be
resolved as quickly and informally as possible.
If you wish to complain or provide feedback
more formally to Healthcare Improvement Scotland, you can do so in
the following ways:
Corporate Governance Office
Healthcare Improvement Scotland
1 South Gyle Crescent
Telephone: 0131 623 4326
Our complaints policy sets out in greater
detail our policy for managing complaints and the procedures we
will use for investigating complaints relating to ourselves.
Complaints about independent healthcare services
We can also handle complaints about services provided
by the independent healthcare providers we regulate.
Any NHSScotland employee can raise concerns they have about
health services by calling the
NHSScotland National Confidential Alert Line (NCAL) or by
contacting us direct under the Public Interest Disclosure Act
Learning and improving: Complaints and feedback annual report
This report sets out for the first time how we use feedback and
complaints across the whole organisation. The process of preparing
this report has enabled us to reflect on how well we are doing this
and to identify areas where we can strengthen our approach.