How we use social media
To keep the public informed about our work, we
engage with social media sites such as Facebook and Twitter. Having
a presence on these sites also allows us to gauge public opinion on
a variety of subjects related to healthcare in Scotland.
Here’s a list of the kind of information we
regularly communicate via social media sites:
- Our work in providing evidence,
improvement support and scrutiny to healthcare providers in
- The work carried out by the Healthcare
Environment Inspectorate (HEI) to ensure your hospital is safe and
- New and updated guidelines from the
Scottish Intercollegiate Guidelines Network (SIGN).
- The findings of the Scottish Health
- The work of the Scottish Health
Council, including patient experience and public involvement.
- The advice issued by the Scottish
Medicines Consortium on new cost-effective medicines for the NHS in
- Our inspection reports on independent
healthcare facilities in Scotland.
- Our inspection reports on the care of
older people in acute hospitals.
- Key information relating to our work
from other organisations.
The Healthcare Environment Inspectorate (HEI),
Scottish Health Council, Scottish Health Technologies Group (SHTG),
Scottish Intercollegiate Guidelines Network (SIGN) and the Scottish
Medicines Consortium (SMC) are all part of Healthcare Improvement
What you can expect from
If you follow us on one of social media
pages, you can expect approximately five updates per week, bringing
you the latest information from our websites and our YouTube
If you ‘follow’ or ‘like’ us on Twitter or
Facebook, we will not automatically do the same with your page.
Being ‘followed’ or ‘liked’ by Healthcare Improvement Scotland does
not imply endorsement of any kind.
Communicating with you
We read all direct messages and Facebook wall
posts to ensure that any emerging themes or helpful suggestions are
passed to the relevant people in Healthcare Improvement Scotland.
We also keep track of your Twitter replies and respond if we feel
it would be appropriate to do so.
We retain the right to remove any comments
that we feel to be inappropriate for a public forum.
If your public message has implications for an
individual’s personal identity (in line with data protection
legislation) or if you publicly request information not routinely
made available by us (via the Freedom of Information Act), then we
will take such messages and requests offline and handle in a more
For more information on Freedom of Information requests, visit this
section of our website (link).
We will update and monitor our Facebook and
Twitter accounts during office hours, Monday to Friday.
Facebook and Twitter may occasionally be
unavailable and we accept no responsibility for lack of service due
to Facebook/Twitter downtime.
If your communication is of an official
nature, please use our standard communication channels, rather than
Details are available from from our contact us page.