Involving the public
Involving the public in our work is an integral part of
everything we do. Our approach to public involvement is to ensure
that we work with patients, carers and members of the public to
help us:
- learn from the experiences of patients and
carers
- ensure that health services are sensitive to
the needs and preferences of patients
- enable the public to review the quality of
the NHS.
In June 2010, we attained the Investing in
Volunteers quality standard, which recognises our commitment to our
volunteers and ensures that we have demonstrated we have the right
processes and support in place to sustain and develop volunteering
across the organisation.
Examples of how we involve people in our work
include:
- voluntary organisation staff and members who
help us design our advice and guidance and support our scrutiny
teams
- public partners (volunteers) who we train and
support to provide a public perspective to our work
- associate patient focus inspectors
(volunteers) who participate in HEI inspections and ensure that
they focus on the things that matter most to patients, and
- participants in consultation activities (eg
focus groups and surveys).
Latest public involvement newsletter
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