Respecting your privacy

Privacy statement

Healthcare Improvement Scotland fully respects your right to privacy. In strict accordance with the Data Protection Act (1998), we treat any personal information you supply to us with the highest standards of security and confidentiality.

Healthcare Improvement Scotland is registered as a data controller with the Information Commissioner (registration is Z2608541). This registration describes the kind of information we may hold about you, how it may be processed and with whom it may be shared.

The Healthcare Improvement Scotland Data Protection Policy explains how we process your personal data to ensure compliance with Data Protection principles. It relates to information we collect about:

  • visitors to our websites
  • complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
  • people who use our services, e.g. who subscribe to our newsletters or request publication from us
  • job applicants and our current and former employees
  • people who volunteer their time to work with us
  • patient data we process as part of our core work programmes

Collection of personal information

To access some of the services available via our websites you will need to register with us. During the registration process you will be asked to submit personal information about yourself (e.g. name and email address). By entering your details in the fields requested, you enable Healthcare Improvement Scotland and our subsidiaries to provide you with certain services or to contact you as agreed during the registration process.

When you provide such personal information, you accept that we may retain your personal information and that it may be held by us or any third party that processes it on our behalf for the purposes of providing the information, goods or services which you have requested.

Any third parties who process personal information on our behalf are required to maintain the confidentiality and privacy of the personal information that they process for us.

In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send letters to us). We also collect certain information automatically about visitors to our websites, as described in the section” below.

This site uses cookies and Google Analytics

Cookie Type Website Purpose
Style Session cookie All Healthcare Improvement Scotland websites Remembers your low or high graphic preference and delivers the website in that format next time you visit.
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Google Analytics All Healthcare Improvement Scotland websites Set by Google Inc. (a third party cookie) it tracks your interaction with each website. Information is collected anonymously and is used by Healthcare Improvement Scotland to make improvements to our websites and their usability.

Google provides more information on privacy and how this applies to Google Analytics.

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Add This Healthcare Improvement Scotland corporate website Set by Add This (a third party cookie) it allows you to share our web content with your social network via Facebook, Twitter, You Tube or Linked In.
Add This provide more information on how they collect and use this data.
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Google Maps Healthcare Improvement Scotland corporate website Set by Google Inc. (a third party cookie) it allows Google to track the number of our visitors using their maps (via our contact us pages).
These cookies will remain on your website up to 2 years after your visit. Google provides more information on privacy and how this applies to Google maps.
ASP.NET_SessionID Microsoft.NET All Healthcare Improvement Scotland websites Set by Microsoft ASP.NET (a third party cookie) it allows our websites to know when your visit (or session) has ended and when another one begins.
These cookies expire immediately when you close your internet browser. For more information visit Microsoft Support.
ASPSESSIONID {randomstring} Classic ASP session cookie All Healthcare Improvement Scotland websites Allows our websites to know when a session has ended in classic ASP function.

Use of personal information collected through our websites

Any information, which you provide by way of this website, is not made available to any third parties. Any information provided is only used by Healthcare Improvement Scotland and its subsidiaries for the purpose for which you provided it.

National Fraud Initiative

Together with other Scottish public sector organisations, we are required to participate in the National Fraud Initiative. As part of this, we provide staff payroll information for data matching. Data matching involves comparing sets of data, such as the payroll or benefits records of a body, against other records held by the same or another body. Further information about the National Fraud Initiative is available from Audit Scotland.

Contact our information governance team

The Healthcare Improvement Scotland team is responsible for advising on and monitoring practice relating to the use of personal information and Data Protection compliance, Freedom of Information and IT security issues.

Caldicott Guardian

Our Caldicott Guardian is responsible for protecting the confidentiality of patient information within Healthcare Improvement Scotland by advising on, agreeing and reviewing protocols governing the protection, use and disclosure of information about, or that identifies, patients.

Any queries about how we manage personal and patient information within the organisation can be sent to the Information Governance Team.

Useful links