Out-of-Hours services

Primary care out-of-hours services

Primary care out-of-hours services are a fundamental part of the healthcare service in Scotland. The service provides support to those who require medical assistance outwith normal GP surgery hours. It involves a number of agencies and healthcare professionals working together to provide an integrated service for patients. The quality and safety of out-of-hours care is extremely important and patients should have access to consistent, high quality standards of care across the country.

Healthcare Improvement Scotland has developed quality indicators for primary care out-of-hours services. These indicators accompany and augment the existing Standards for the provision of safe and effective primary medical services out-of-hours.

Supporting the NHSScotland Quality Ambition

"The most appropriate treatments, interventions, support and services will be provided at the right time to everyone who will benefit, and wasteful or harmful variation will be eradicated."

Supporting the Healthcare Improvement Scotland Strategic Objective

"Support innovation and improvement in the delivery of high quality healthcare planned and designed with the patients, their families and the public at the centre of everything we do."

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