St Andrew's Hospice Feb 13

“Overall, we found evidence at St. Andrew’s Hospice that people using the service are supported by a committed and motivated staff group, and are treated with respect. We did find that improvement is required in some areas, which include the recording of medication given to people who use the service and ensuring staff are regularly appraised. We expect St. Andrew's Hospice to address the requirements as a matter of priority.”

Susan Brimelow - Chief Inspector

St. Andrew's Hospice - Airdrie

Independent healthcare unannounced inspection

Inspection date: 27 November 2012

Summary of inspection

We carried out an unannounced inspection to St. Andrew’s Hospice on Tuesday 27 November 2012.

We assessed the service against three quality themes related to the National Care Standards.

Overall, we found evidence at St. Andrew’s Hospice that:

  • people using the service are supported by a committed and motivated staff group
  • people using the service are treated with respect
  • a multidisciplinary approach to care and support is in place, and
  • care staff are aware of the individual needs of people using the service.

We did find that improvement is required in some areas, which include:

  • the recording of medication given to people who use the service
  • ensuring the complaints process makes reference to the regulator, and
  • ensuring staff are regularly appraised.

Quality grades

Based on the findings of this inspection this service has been awarded the following
grades:

Table of grades

Quality of information Quality of care and support Quality of environment  Quality of staffing Quality of management and leadership
Not assessed 3 - Adequate

Not assessed

4 - Good

4 - Good

Grading Key

(6) Excellent
(5) Very good
(4) Good
(3) Adequate - performance is acceptable but could be improved
(2) Weak - concerns about the service and there are things that must improve
(1) Unsatisfactory - represents a more serious level of concern

For full detail of the grading given, download the inspection report and refer to the Quality Statements.

This inspection resulted in six requirements and two recommendations.

St. Andrew’s Hospice (Lanarkshire), the provider, must address the requirements and the necessary improvements made, as a matter of priority.

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Published Date: 6 February 2013

Scrutiny

St. Andrew's Hospice overview

Find out more about this service, including previous inspection reports and quality grades, on the St. Andrew's Hospice overview page.


Types of inspections

Inspections may be announced or unannounced and will involve physical inspection of the clinical areas, and interviews with staff and patients. We will publish a written report 8 weeks after the inspection.

  • Announced inspection: the service provider will be given at least 4 weeks’ notice of the inspection by letter or email.
  • Unannounced inspection: the service provider will not be given any advance warning of the inspection.
  • Follow-up inspection: the NHS board and hospital may or may not be given advance notice of the inspection. A safety and cleanliness follow-up inspection will take place no later than 26 weeks from the publication of the initial report.